Podcast EP 29 Rewind: Turning Frustration into Growth

February 25th, 2025 | Courtney Cooper

“Harder Than It Looks: Parking Uncovered” is our podcast that we use to facilitate connections and illuminate solutions to common problems within the parking and mobility industry.

We aim to do so by highlighting the voices of experts in the space, discussing trends and forward-looking technological innovations, and providing professional food for thought. All in an effort to help one another get better at what we know is harder than it looks…parking a car.

Today, we’re rewinding and recapping Episode 29: Turning Frustration into Growth – Cindy Campbell’s Journey.

In this episode, Brian Wolff sits down with Cindy Campbell, Senior Training Development Specialist at the International Parking and Mobility Institute (IPMI). With over 40 years of experience spanning law enforcement, parking and training, Cindy shares her inspiring journey from policing to becoming one of the parking industry’s most passionate educators.

Meet Our Guest:

Cindy Campbell

Cindy Campbell

Senior Training Development Specialist at the International Parking and Mobility Institute (IPMI)

With over 40 years of professional experience in law enforcement, parking and transportation services, Cindy brings comprehensive industry knowledge and professional experience to the IPMI training program. Cindy is also a Past Chairman of the Board of Directors for IPMI.

    You Won’t Want to Miss These Clips:

    Episode Highlights:

    • Introduction to Cindy Campbell and her role at IPMI (00:00)
    • Cindy’s beginnings in law enforcement and her unexpected shift to parking (02:00)
    • Early challenges and misconceptions about parking enforcement. (05:30)
    • The pivotal moment that reshaped Cindy’s approach to customer service. (14:30)
    • Tips for handling rude or abusive customers with grace and professionalism (24:45)
    • Observations on post-pandemic shifts in customer behavior (35:10)
    • Advice for young and mid-career professionals in parking: never stop learning and always listen actively (44:00)

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